Section 1
Contact Information
We operate online only and do not accept walk-in visits or postal gift card submissions.
Section 2
Customer Support
You can contact TheSellCards about:
- Gift card submissions
- Verification enquiries
- Seller authorisation emails
- Payment status
- Refund requests
- Dispute resolution
- Technical issues
- General enquiries
Section 3
Business Hours
Customer support hours
Monday – Friday
9:00 AM – 6:00 PM
Business operating hours may vary depending on public holidays and operational requirements. Messages sent outside these hours are picked up when support next opens.
Section 4
Response Times
TheSellCards aims to respond to most enquiries within one business day. Many messages are answered sooner, but this is an aim rather than a promise.
Response times may vary during weekends, public holidays or periods of increased support demand, and enquiries that require input from a retailer or payment provider can take longer to resolve.
Section 5
Contact Form
Section 6
Frequently Asked Questions
Section 7
Why Contact TheSellCards
Customer support is an important part of delivering a secure, transparent and professional experience. Selling a gift card involves trusting someone with a code that carries real value, so being able to reach a person who can explain what is happening matters.
Our support representatives are available during business hours to assist with verification questions, payment queries, our policies and general enquiries. Where a decision has gone against you, we will explain the reason rather than leaving you to guess.
Section 8
Security Reminder
We will never ask for your password
For your protection, TheSellCards will never ask for your password or other sensitive account credentials by email.
If you receive suspicious communications claiming to represent TheSellCards, please contact support immediately at support@thesellcards.com and do not reply to the message or click any links within it.
Our Fraud Prevention & Compliance Policy explains the checks we run and how we handle reports of suspicious activity.
Section 9
Privacy Reminder
Information you submit through the contact form is used only to:
- Respond to your enquiry.
- Provide customer support relating to your submissions or account.
- Improve our services and support materials.
- Meet applicable legal obligations.
Personal information is processed in accordance with our Privacy Policy. We do not sell personal information.
Section 10
Business Information
Need assistance?
Our support team is ready to help.
Email support